Privacy Policy

Last updated: August 13, 2026

This Privacy Policy explains how Mystery Info Solutions ("Opeyra," "we," "us," or "our") collects, uses, and protects information in connection with Opeyra Connect (the "Service"), a WhatsApp Business CRM available at connect.opeyra.in.

The Service is used by businesses ("Customers") to manage conversations with their own customers and contacts ("End Users") over the WhatsApp Business Platform. This policy applies to both Customers and End Users, as described below.

1. Who we are

Opeyra Connect is developed and operated by Mystery Info Solutions, a technology provider on the WhatsApp Business Platform. For the purposes of applicable data protection law, Mystery Info Solutions acts as the data controller for account and platform data, and as a data processor on behalf of Customers for the content of conversations Customers have with their End Users.

2. Information we collect

2.1 Account and business information

When a Customer signs up for Opeyra Connect, we collect information such as business name, admin name, email address, phone number, and WhatsApp Business Account (WABA) details provided during onboarding.

2.2 Conversation data

To provide the Service, we process WhatsApp message content and metadata sent and received through a Customer's connected WhatsApp Business number, including:

  • Text messages, message templates, and message status (sent, delivered, read)
  • Media attachments — images, documents, and voice notes
  • The End User's WhatsApp phone number and profile name
  • Timestamps and conversation/agent-assignment metadata

2.3 Usage and device data

We automatically collect limited technical data when the Service is used, such as IP address, browser/device type, and log data, for security and reliability purposes.

3. How we use information

  • To operate and provide the Service, including delivering messages via the WhatsApp Business Platform
  • To authenticate accounts and maintain the security of the Service
  • To provide customer support and respond to inquiries
  • To maintain, troubleshoot, and improve the Service
  • To comply with legal obligations and the policies of the WhatsApp Business Platform

We do not sell personal data to third parties.

4. WhatsApp Business Platform and Meta

Opeyra Connect is built on Meta's WhatsApp Business Platform. Messages sent and received through the Service are transmitted via Meta's infrastructure and are also subject to Meta's own data policies, including theWhatsApp Business Data Processing Terms. As a Tech Provider on the platform, we act on behalf of Customers to send and receive messages using credentials Customers authorize us to use.

5. How information is shared

We share information only as necessary to provide the Service:

  • Meta Platforms, Inc. — to deliver messages over the WhatsApp Business Platform
  • Infrastructure and hosting providers — to store and process data securely on our behalf
  • Legal or regulatory authorities — where required by applicable law

Any third party we share data with is bound by confidentiality and data protection obligations consistent with this policy.

6. Data storage and security

Data is stored on infrastructure controlled by Mystery Info Solutions. We apply reasonable technical and organizational safeguards, including encryption in transit and access controls limiting who can view conversation data, to protect information against unauthorized access, loss, or misuse.

7. Data retention

We retain conversation and account data for as long as a Customer's account is active, or as needed to provide the Service, comply with legal obligations, and resolve disputes. Customers may request deletion of their data at any time — see ourData Deletion Instructions.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or request deletion of your personal data. Customers can exercise these rights directly within the Service or by contacting us. End Users should first contact the Customer business they messaged, since that business controls the content of the conversation; if that is not possible, you may contact us directly using the details below.

9. Children's privacy

The Service is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. International data transfers

Where data is transferred outside the country in which it was collected — including to Meta as part of WhatsApp message delivery — we take steps to ensure it remains protected consistent with this policy and applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact us

For questions about this Privacy Policy or to exercise your data rights, contact us at support@opeyra.in.