Data Deletion Instructions

Last updated: August 13, 2026

This page serves as our Data Deletion Instructions, as required for apps integrating with Meta's WhatsApp Business Platform. It explains how businesses and individuals can request deletion of data held by Opeyra Connect.

1. If you are a Customer (business using Opeyra Connect)

To request deletion of your account and all associated data — including conversation history, contacts, and media stored in Opeyra Connect — email us at support@opeyra.in with the subject line "Data Deletion Request" and include:

  • Your business/tenant name as registered in Opeyra Connect
  • The email address associated with your admin account

We will verify the request comes from an authorized account admin, then permanently delete the account and associated data within 30 days, except where we are required to retain certain records for legal or regulatory reasons. We will confirm by email once deletion is complete.

2. If you are an End User (you messaged a business on WhatsApp)

If you messaged a business that uses Opeyra Connect, the content of that conversation is controlled by that business. We recommend contacting the business directly to request deletion of your conversation data.

If you're unable to reach the business, or want data deleted from Opeyra Connect's own systems, email us at support@opeyra.in with the subject line "Data Deletion Request" and include:

  • The WhatsApp phone number used in the conversation
  • The name of the business you messaged

We will locate and delete the corresponding data within 30 days, and confirm once complete.

3. Revoking Opeyra Connect's access via Meta

If you connected a WhatsApp Business Account to Opeyra Connect via Meta's Embedded Signup or a similar authorization flow, you can independently revoke that access at any time from your Meta Business Settings, underIntegrations → Connected Apps. Revoking access stops Opeyra Connect from sending or receiving messages on your behalf, but does not automatically delete data already stored in our systems — use the request process above for that.

4. Questions

For anything not covered here, contact us at support@opeyra.in and we'll help directly.